/FAQ
FAQ 2018-09-27T10:41:24+00:00

We are currently working on our FAQ page. If you cannot find your question in the list, please contact us. 


Where can I find the terms & conditions? 2016-08-21T14:05:58+00:00

Indigo People’s terms & conditions can be found here. If you have any further questions or comments regarding the terms & conditions, please contact us.

Does natural indigo stain? 2016-08-09T12:53:43+00:00

Our products are manually dyed in natural indigo. Every item is handcrafted and will vary in colour or look. No chemicals have been added to fix the colour, thus crocking may occur.

Be aware that the blue may stain other textiles, leather or skin whilst it’s worn. General wear, use and washing will fade the colour and gain its unique appearance.

Can I use a different shipping address? 2016-07-12T15:54:02+00:00

Yes. When you proceed to checkout, you have the options to ship your order to a different address.

What are the delivery costs? 2016-08-25T17:10:27+00:00

We ship to all countries in the world. Shipping to a country within Europe costs €7,50 and shipping outside Europe costs €12,50. The shipping costs will be calculated automatically when filling in your address in our check-out.

Do you ship internationally? 2016-07-12T15:46:37+00:00

Yes, we ship worldwide. After adding items in your cart, you can proceed to checkout to pick your country of choice.

What payment methods do you accept? 2016-07-12T15:44:30+00:00

We accept direct bank transfer and payment through PayPal. When you proceed to checkout, you can choose which option suits you best.

My size is not available, is it still possible to order it? 2016-08-25T17:05:49+00:00

Our online shop shows the complete assortment available. When we receive new stock, we will immediately update our webshop. As a result, we cannot deliver products that are currently not available in our webshop. It is possible that these items are available at one of Indigo People’s stockists. For more information about their stock please contact the shops directly. You can find our points of sale in our Store Locator.

How can I change my account settings? 2016-07-12T15:34:32+00:00

In order to change your account settings, please go to the ‘my account page’ and login. Once logged in, you will be directly to your account page. You can edit your account through the option ‘account details’ in the menu on the left.

How do I create an online account? 2016-07-12T15:35:12+00:00

To create an online account, click here. You can register a new account in the right form, using only your e-mail address.

How do I know if my payment was successfull? 2016-07-12T10:21:31+00:00

Once the order is completed you’ll receive an order confirmation at the email address you’ve provided. If you have any problems with completing your payment, please contact us. We will get back to you as soon as possible to resolve the issue.

How do I know if Indigo People has received my order? 2016-07-12T10:19:35+00:00

Once you’ve completed your order, you will receive an automatic generated order confirmation via e-mail. Other updates regarding your order will also be send by e-mail. Make sure your e-mail address is correct. If you created an account, then you can also find your order on your account page.

Help! What do I do if I forgot my password? 2016-08-09T12:53:43+00:00

No worries, you can request a new password by going to the log-in screen and click on ‘forgot my password’. You will receive an e-mail with the possibility to enter a new password.